Privacy policy

PRIVACY POLICY

Last updated: February 12, 2026

ArtisanHope OÜ operates this store and website, including all related information, content, features, tools, products and services (the “Services”). ArtisanHope OÜ is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise interact with the Services.

By using or accessing the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information”, we mean information that identifies or can reasonably be linked to you.

We may collect:

  • Contact details (name, billing/shipping address, email, phone)

  • Payment and transaction information

  • Account information and preferences

  • Order and purchase history

  • Communications with us

  • Device and browser information (IP address, identifiers)

  • Usage and interaction data

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the website, remember preferences, enable secure checkout, analyze traffic, and support marketing and advertising activities. You may manage cookies through your browser settings or cookie banner where available.

Sources of Personal Information

We collect data:

  • Directly from you (orders, forms, account, contact)

  • Automatically through the website and cookies

  • From service providers (payments, analytics, shipping)

  • From partners and third parties where permitted by law

How We Use Your Information

We use personal information to:

  • Process and fulfill orders

  • Provide customer support

  • Improve and personalize the Services

  • Communicate with you

  • Prevent fraud and ensure security

  • Comply with legal obligations

  • Send marketing communications (you may opt out anytime)

Sharing of Personal Information

We may share information with:

  • Shopify and technology providers

  • Payment processors and financial partners

  • Fulfillment and shipping providers

  • Analytics and marketing providers

  • Authorities when legally required

  • Business partners in case of corporate transactions

All third parties process data under applicable data protection laws.

International Data Transfers

Your data may be transferred outside your country. Where data is transferred outside the EEA/UK, we rely on approved safeguards such as Standard Contractual Clauses or equivalent legal mechanisms.

Data Retention and Security

We retain personal data only as long as necessary for legal, operational, and contractual purposes. While we implement reasonable security measures, no system is completely secure.

Your Rights (GDPR / EEA)

Depending on your location, you may have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent

You may exercise your rights by contacting us using the details below.

Children

Our Services are not intended for children, and we do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised date.

Contact

ArtisanHope OÜ
Tartu maantee 67/1-13b
Tallinn 10115, Estonia
Email: info@artisanhope.com

Estonian VAT (OSS): EE103004372

Dutch VAT: NL828308792B01

 

ArtisanHope OÜ is the data controller for purposes of applicable data protection laws.

To exercise your privacy rights or submit a data protection request, please contact us at info@artisanhope.com. We will respond in accordance with applicable data protection laws.