Shipping policy
SHIPPING POLICY
Processing Time
Orders are processed and dispatched within 1–3 business days (Monday to Friday, excluding public holidays).
Shipping Origin
All orders are fulfilled from our logistics partner located in the Netherlands (European Union).
Delivery Time
Estimated delivery times:
-
European Union: 3–7 business days
-
Some remote or rural locations may require additional time
Delivery times are estimates only and may vary during peak seasons, public holidays, or due to circumstances beyond our control (such as carrier delays or customs inspections).
Delivery Attempts
Carriers may require a signature or may make multiple delivery attempts. If a shipment is returned to us due to failed delivery attempts, additional shipping charges may apply before the order can be re-shipped.
Lost or Damaged Shipments
If your order arrives damaged or appears to be lost in transit, please contact us at info@artisanhope.com within 7 days of the expected delivery date. We will work with the carrier to investigate and provide an appropriate resolution in accordance with applicable consumer protection laws.
Tracking
Once your order has been dispatched, you will receive an email containing your tracking number and tracking link.
Shipping Costs
Shipping costs are calculated at checkout and will be clearly displayed before completing your purchase.
Customs and Duties
Orders shipped within the European Union are not subject to customs duties. VAT is included in the product price where applicable.
Incorrect Address / Failed Delivery
Customers are responsible for providing accurate shipping information. If an order is returned due to an incorrect address or failed delivery, additional shipping fees may apply.
Contact
For any shipping-related inquiries, please contact:
info@artisanhope.com
ArtisanHope OÜ
Tartu maantee 67/1-13b
Tallinn 10115, Estonia
Email: info@artisanhope.com
Estonian VAT (OSS): EE103004372
Dutch VAT: NL828308792B01